Hi Everyone,

As we get closer and closer to release we’re constantly reviewing every aspect of Provide Chat and what we can do to make it the smartest, easiest, and most affordable live chat solution you can use.

One area we wanted to revisit was the pricing model. To make things easier to understand we’ve optimized the pricing model to include only three options on top of the Free service. You can now get as many as 3 accounts for only $9. The Pro version (which will be free for three months to all beta users) comes with 7 accounts and SSL security for only $24/month. You can get 12 accounts and Premium Email Support for only $59 a month - an amazing value if you have several operators.

For those of you with more than 12 users we can work out special pricing just for you.

To learn more and understand the new pricing options further please visit the Pricing Page.

As we move further along towards release (which we’re getting very close) we’ll continually make things better, so stay tuned.

And if you have any questions please feel free to let me know. We’re always happy to answer them for you.

We want to just say a quick thank you to those who have begun to submit bug reports and we are working hard at fixing any and all bugs.

As you work with the Provide Chat beta please keep in mind that while we did our best to do in-house testing during the alpha phase, we are sure that we couldn’t find every problem.  So, if you encounter any errors or even just weird behaviour that you’re not sure about, please send us a quick email with all relevant details of the issue.  To do so, just use the Bug Report form located at:

http://www.providechat.com/reportbug.php

Thank you for helping us make the product better and getting us one step closer to launching a stable release.

The Provide Chat Beta has officially launched! To sign up simply go to our sign up page here:

http://providechat.com/signup.php

After you’ve signed up, we’ll go ahead and create an account for you and email you the details. To make things even easier though, in the next few days we’ll have the sign up form automatically set you up with an account. This will allow you to log into the system right away.

Once you’ve received your account information, the next thing to do is add Provide Chat to your website. To add Provide Chat, simply log in and go to Settings -> HTML Generator. Next, copy and paste the Provide Chat code into the HTML of your website where you would like your chat button to appear.

You’ll now want to set your status to “Online”. To do this click “Open Chat Monitor” found under “Quick Links”. Once the Chat Monitor is open simply set your Status to Online. Once done you’ll be able to accept chats from visitors.

When a visitor chooses to chat with you, you should hear a ringing sound and see the visitor list update accordingly. To respond to the visitor, simply click on them and then click “Accept” just above the chat window. You’ll now be able to chat back and forth with your visitor.

Provide Chat will make it easier for you to provide your visitors with instant feedback. You can offer instant customer service, improve customer satisfaction, and even close more sales.

Please remember the version you’re using is a beta and so you may experience some bugs or things might not work as smoothly as you would expect from a stable release. Your feedback about any issues you encounter including bugs or undesired behaviour will be especially important and will help us get to a stable product sooner.

Also, if you haven’t done so already, it’s recommended you sign up for the Provide Chat news, this way you’ll be notified of any new features, updates, or limited time promotions:

http://www.feedblitz.com/feedblitz.exe?BurnUser

When Provide Chat is officially launched, any one registered for the free beta will receive three months of Provide Chat Pro absolutely free. You can also always use the free version of Provide Chat instead.

We’re very close to launching. If you recently pre-registered for the free beta you’ll receive in the next few days a free beta account sent to your email. Being part of this beta, your feedback about any bugs or undesired behaviour will be especially important.

And as a thank you for helping out, when Provide Chat is officially launched, you’ll receive three months of Provide Chat Pro absolutely free. You can also always use the free version of Provide Chat instead.

So keep a look out for an email with your account details, and if you haven’t pre-registered for the free beta yet you can do so here:

http://providechat.com/signup.php

Hello everyone!

After months of hard work behind the scenes we’re pleased to announce to you www.providechat.com, the home of Provide Chat.

Provide Chat is an “as-easy-as-it gets” solution for providing live chat on your website.

So you’re probably wondering why we would spend our time developing another live chat application when there are already dozens of live chat applications out there? What is it that’s so great about ours?

The main reason is, we were driven by simplicity. We decided to build Provide Chat based on the premise that most live chat software is too expensive, too complex, and just way too over-developed. A customer service agent can spend hours of time (and money) just learning how to use the thing. We’ve trimmed down Provide Chat to have only the features you need, and none of the over-developed bloat you don’t need. With Provide Chat, you can be offering live chat on your website in minutes, and your customer service agents will know how to use the software the moment it’s installed.

So we summed up Provide Chat with one simple core value:

Live chat software is too expensive and too complex.

And have decided to use this as our guiding principal for all future development.

So what determines what features are added in the future? Well that’s up to you, really. We’ll be adding new features based on what you’re telling us you need. If we receive enough requests for a feature, well then surely there’s a need for it, and if it fits with Provide Chat’s core value, then we’ll add it. This way we can always be sure that Provide Chat will only have the features users need, rather than what the software developers think you need.

We’ve been building web based software for a number of years, and one thing we noticed when providing live chat (using a 3rd party service) was that we didn’t even use all of the features available, we just used what we needed, and that was to communicate our message to our customers through online chat.

So we were paying over $40 per user a month for a ton of features we never even used. Some companies pay as much as $100! Provide Chat’s pricing structure couldn’t be more simple, it’s $10 for your first user and then $5 for every user after that. If you only have one user and one department the service is absolutely free.

In any case, if you’re interested, I recommend pre-registering for the free beta. Maybe you run an online business and you’re paying way too much for your live chat. Or you’re frustrated with all of the unneeded features in your current live chat application. Whether you’re one of the above, or just simply interested in checking Provide Chat out, you can sign up now for the free Provide Chat beta which launches in June.

And what’s even better, anyone who signs up for the beta will be entitled to three months of Provide Chat Pro absolutely free!

Space is limited, so you’ll want to sign up right away. Sign up up takes less than 30 seconds.