It’s been two weeks now since Provide Chat was launched and there have already been several sign ups, both paid and free accounts. For those of you who haven’t signed up yet, I thought I would take this time to talk about why using live chat software is so beneficial to your online business.
Here are 5 reasons (I’m sure there are more but this is a good list to start with).
1. Close More Sales
In an age where people can get answers instantly through Google or Wikipedia, people expect their sales questions to be answered instantly too. Live chat software gives your customers answers to their questions on the spot in real-time, which increases their likelyhood of purchasing from you rather than a competitor who takes 24 hours to answer them.
2. Save Money
Live chat saves money because it eliminates the need to maintain an expensive toll-free customer support line. Also, fewer customer service people are needed to answer questions because a person using live chat will be able to work more efficiently. Someone using live chat can handle three or four chats at once, a person on the phone can only handle one conversation at a time.
3. Increased Customer Confidence
If your visitors see a live chat button on your site, they will feel reassured that they will have easy access to a live person, even after the sale has been made. TIP: A live chat button can even be added to your post-sales emails so your customers won’t have to return to your site to access your live support.
4. Hosted, On-Demand Solution
While many live chat options are installed on your server, Provide Chat is hosted on safe, fast, and reliable web servers, so you don’t need to worry about a thing. Updates and upgrades are completely on us. There is nothing to install on your servers, all you need is a web browser and an internet connection.
5. Help Customers at Their Point of Need
Many sales are lost at the point of ordering. Clients become worried about providing personal information during the purchasing process, leading them to abandon your shopping cart. With live support, you can assist them in completing sales by walking them through the process. And with a paid account of Provide Chat you can offer a secure chat between you and your customer.
All Provide Chat paid accounts make use of SSL (which stands for Secure Socket Layer), but what this really means is that messages sent between you and your site visitors will be safe from prying eyes. SSL is the same technology that e-commerce websites and online banking websites use. If sending safe and secure messages between you and your customers is important to you then SSL is what you need.
To get set up with a Provide Chat account that supports SSL you’ll want to check out the pricing page.
And as always, if you have any questions about any of this please feel free to email me at luke@providechat.com.
Best regards,
Luke Holzken