We wanted to let all of you know that we will be performing a routine server upgrade this Thursday, November 24th at 7:00 PM Eastern Standard Time.

We’re upgrading servers to provide you with better service. The upgraded server will be faster, more reliable, and improve on already great uptimes. As this is a major upgrade, please allow for between 1 to 3 hours where the Provide Chat dashboard will be offline. Additionally, the Provide Chat website may be temporarily unavailable.

Thank you for your understanding and we apologize for any inconvenience this might cause.

If you have any questions please feel free to let me know and I’ll be happy to answer them for you.

Happy Thanksgiving and Warmest Regards,
Luke

Hi Everyone,

If you’ve used the chat monitor over the last two days you’ve probably noticed two new icons in the top right.

The “X” icon is used to close the chat monitor, while at the same time setting your status as offline. The “hammer and screwdriver” icon opens up a new set of features called “Your Settings”.

This area is used for settings that each operator can customize for their account only. The first group of settings your operators will be able to customize is their”audio settings”.

Some of you had mentioned over the past couple of months that hearing a sound every time a visitor came to the site was distracting. With this feature your operators will be able to customize whether they want to be alerted with a sound when:

• a new message arrives in the selected chat
• a new message arrives in an unselected chat
• a new visitor comes to the site

We’re always trying to find ways to make Provide Chat easier for you and your operators to use. Whether that’s giving you the ability to create your own Rapid Responses (out of beta two weeks ago) so you can respond to your visitors quickly and effectively, or a new feature like this where your operators can customize their audio settings,  you can count on us to continuously launch new and exciting features while making sure the product is available at the same great price.

If you have any questions about any of this please let me know and I’ll be happy to answer them for you. You can email me directly at luke@providechat.com.

Cheers,
Luke Holzken
Product Manager – Provide Chat
The smarter, easier, more affordable way to chat live.

Hey everyone!

In an ongoing effort to offer you unrivaled customization, the Rapid Response Editor is being moved out of beta.

You’ll notice some final changes. These include a font face that matches the style guide of the rest of the interface, the renaming of some fields, and the ability to delete rapid responses you no longer need.

If you’re new to this feature, the Rapid Response Editor allows you  to create  your own custom canned replies, or what we like to call Rapid Responses. This means when a customer asks you a common question your operator will be able to select a reply and send it quickly. This increases productivity, making your operators more efficient, and makes your customer happy, as they’ll receive a reply to their question much sooner.

This is the first in a group of customization features we’re adding to Provide Chat. In the next short while we plan to give you the ability to even further customize the chat window and the questions in the pre-chat questionnaire.

This next set of features will give you even more control over the design of Provide Chat. Customize the window to further match the look and feel of your website, or even translate the chat window and pre-chat questionnaire into a language other than English. Your chat window can match your site design or be output int the language you do business in.

In the mean time, if you have any questions please feel free to let me know.

Hello everyone,

it has been some time since we have last posted on the blog, but that is not due to any lack of activity on our end. In fact, we have been very busy in the last few months working on several new features and improving our back-end to ultimately deliver the most reliable service that we can. The feature we are launching today will be the first in a series of new features that we hope to deliver over the next couple weeks.

Today we have launched a new feature in beta that I know many of you have requested – the Rapid Response Editor. This will allow you to modify the Rapid Response menu on the Chat Monitor. Currently, this is a beta feature, which means there might be some kinks that still need to be worked out. Please let us know if you encounter any problems using it or if you have any suggestions for improving it’s implementation.

You also might notice some key features are currently missing, such as the ability to delete and change the display order of the Rapid Responses. Don’t worry, we are hard at work on these features and they will be available shortly. Over the next week you will see any missing features such as these gradually appear and we will also address any bugs that are reported.

We look forward to hearing from you and hope you enjoy this new feature.

Cheers!

Derek

Hello everyone,

I just wanted to let you know that we will be performing some maintenance on our servers in order to serve you better. This will take place on Sunday, September 19th at 4:00 AM EDT. This will only last for about 30 minutes but during that window, the website will be unavailable.

We apologize for any inconvenience.

Regards,
Derek