New Beta Feature: Rapid Response Editor

Hello everyone,

it has been some time since we have last posted on the blog, but that is not due to any lack of activity on our end. In fact, we have been very busy in the last few months working on several new features and improving our back-end to ultimately deliver the most reliable service that we can. The feature we are launching today will be the first in a series of new features that we hope to deliver over the next couple weeks.

Today we have launched a new feature in beta that I know many of you have requested – the Rapid Response Editor. This will allow you to modify the Rapid Response menu on the Chat Monitor. Currently, this is a beta feature, which means there might be some kinks that still need to be worked out. Please let us know if you encounter any problems using it or if you have any suggestions for improving it’s implementation.

You also might notice some key features are currently missing, such as the ability to delete and change the display order of the Rapid Responses. Don’t worry, we are hard at work on these features and they will be available shortly. Over the next week you will see any missing features such as these gradually appear and we will also address any bugs that are reported.

We look forward to hearing from you and hope you enjoy this new feature.

Cheers!

Derek