New Audio Controls in the Chat Monitor

Hi Everyone,

If you’ve used the chat monitor over the last two days you’ve probably noticed two new icons in the top right.

The “X” icon is used to close the chat monitor, while at the same time setting your status as offline. The “hammer and screwdriver” icon opens up a new set of features called “Your Settings”.

This area is used for settings that each operator can customize for their account only. The first group of settings your operators will be able to customize is their”audio settings”.

Some of you had mentioned over the past couple of months that hearing a sound every time a visitor came to the site was distracting. With this feature your operators will be able to customize whether they want to be alerted with a sound when:

• a new message arrives in the selected chat
• a new message arrives in an unselected chat
• a new visitor comes to the site

We’re always trying to find ways to make Provide Chat easier for you and your operators to use. Whether that’s giving you the ability to create your own Rapid Responses (out of beta two weeks ago) so you can respond to your visitors quickly and effectively, or a new feature like this where your operators can customize their audio settings,  you can count on us to continuously launch new and exciting features while making sure the product is available at the same great price.

If you have any questions about any of this please let me know and I’ll be happy to answer them for you. You can email me directly at luke@providechat.com.

Cheers,
Luke Holzken
Product Manager – Provide Chat
The smarter, easier, more affordable way to chat live.