Rapid Responses Out of Beta, Further Customization Features Coming

Hey everyone!

In an ongoing effort to offer you unrivaled customization, the Rapid Response Editor is being moved out of beta.

You’ll notice some final changes. These include a font face that matches the style guide of the rest of the interface, the renaming of some fields, and the ability to delete rapid responses you no longer need.

If you’re new to this feature, the Rapid Response Editor allows you  to create  your own custom canned replies, or what we like to call Rapid Responses. This means when a customer asks you a common question your operator will be able to select a reply and send it quickly. This increases productivity, making your operators more efficient, and makes your customer happy, as they’ll receive a reply to their question much sooner.

This is the first in a group of customization features we’re adding to Provide Chat. In the next short while we plan to give you the ability to even further customize the chat window and the questions in the pre-chat questionnaire.

This next set of features will give you even more control over the design of Provide Chat. Customize the window to further match the look and feel of your website, or even translate the chat window and pre-chat questionnaire into a language other than English. Your chat window can match your site design or be output int the language you do business in.

In the mean time, if you have any questions please feel free to let me know.