Hello everyone, It’s been a while since the last update, but we’ve been working hard on many improvements to the application.  We’ve just posted a significant update this week that doesn’t change a lot visually, but improves important elements in the underlying architecture that will be important moving  forward. A couple things that I would [...]

Hello everyone, I’m excited to tell you about the latest update that we posted this week, which is an upgrade to the Chat Invitation feature.  This update now allows you to customize the look of the Invitation Pop-up window.  You are able to upload a custom operator image and also select custom background and button [...]

Hi Everyone, Due to a rapid increase in the amount of users signing up for Provide Chat we’re going to be upgrading servers tonight at 12:00 AM EST (midnight). There will be a brief moment where the system is taken offline. When we’re finished, the benefit for you will be a much more agile and [...]

Hi everyone, Some of you have been asking for the ability to customize your text links. We’ve just added new feature that will allow you to customize the online and offline text for your live chat links. If you’re using a text link rather than a button/image you now have full control of the text [...]

Greetings all, we have done another update to Provide Chat today which adds some basic search features to the chat transcript reports.  You are now able to narrow down your transcript listings based upon Chat ID, Operator & Date Range fields. In addition, we have also added the ability to search chat transcripts directly from [...]

Hello everyone, I just wanted to let you know that we have been continuing to work on improving the Chat Invite feature and just within the last week we have rolled out some improvements.  You should now notice that on the Chat Monitor there is an Invite button which you can now use to send [...]

Hi Everyone, If you’re on the fence about Provide Chat, then this post is for you. I’m going to explain a little bit about the philosophy, where the product is headed, and why you should choose Provide Chat. The Philosophy Most live chat software is too expensive and too complex. Provide Chat is the exact [...]

Hey everyone, Just a quick note to let you know that we have updated Provide Chat with some improvements to the General Settings.  On the surface it doesn’t look like much has changed but the three new configuration options reveal some great improvements to the software. Here is a quick overview of the new options: [...]

Hi Everyone, We’ve just released a new feature, Smart Invites. This is an optional feature that you can either enable or disable. When enabled, every visitor on your website will receive an invitation after they have been visiting your site for a predefined period of time or page views. Visitors who have spent a reasonable [...]

Good news, we’ve just launched a great new feature which makes your Provide Chat even more customizable, Custom Operator Images. With Custom Operator Images you can upload a unique operator image for each of your customer service agents. For each operator you can now choose to use the default female image, default male image, or [...]