New Feature: Smart Invites Now Available

Hi Everyone,

We’ve just released a new feature, Smart Invites. This is an optional feature that you can either enable or disable. When enabled, every visitor on your website will receive an invitation after they have been visiting your site for a predefined period of time or page views. Visitors who have spent a reasonable amount of time on your site are clearly interested in the services or products you’re offering. With Smart Invites you can instantly invite these visitors to chat with you.

The benefit of this feature is you can increase your sales. Visitors are more likely to purchase if you can answer their questions in real time. If you can get your visitor to chat with you the higher the likelihood you have of closing a sale with that visitor.

You can access Smart Invites from your dashboard by going to Settings -> Proactive Chat. This feature is currently in beta but is solid enough to begin using.

To make use of this feature simply set the “Proactive Chat Overall Status” to enabled. Next, select the number of seconds or page views you would like your visitors to be instantly invited to a chat.

Invited visitors can choose to chat with you or simply close the invite and continue browsing your website.

Over the coming weeks we’ll be fine tuning this feature, ironing out any potential bugs, and making the Proactive Chat admin area more user friendly. Additionally, we’ll be adding a Visitor Targeted Invitation feature to the Chat Monitor. This will allow you to individually target specific visitors and invite them to chat with you.

In the mean time, if you have any questions about this feature or discover anything that doesn’t quite work right, please let me know.

Cheers,
Luke