Updates to General Settings

Hey everyone,

Just a quick note to let you know that we have updated Provide Chat with some improvements to the General Settings.  On the surface it doesn’t look like much has changed but the three new configuration options reveal some great improvements to the software.

Here is a quick overview of the new options:

1. Operator Session Timeout - You can now set the specific time that an operator’s session will last.  This will be helpful for those who might be logged into the software for several hours without much activity and in the past their session would timeout.
2. Operator Response Timeout – Previously this was a default value of 1 minute. You now have control over how long a visitor will wait for an operator to accept their chat before being sent to the unavailable “send an email” screen.
3. Inactive Visitor Removal – Previously this was a default value of 5 minutes. You now have control of this setting as well.  Basically this controls how long a visitor will continue to be displayed in the chat monitor after the visitor has become inactive. A visitor becomes inactive after their chat has ended or they leave your website.

Please take a look and change these settings if neccessary. By default we’ve set them to what we feel are the best recommended values.

Cheers,
Derek