We wanted to let all of you know that we will be performing a routine server upgrade this Thursday, November 24th at 7:00 PM Eastern Standard Time. We’re upgrading servers to provide you with better service. The upgraded server will be faster, more reliable, and improve on already great uptimes. As this is a major [...]

Hi Everyone, If you’ve used the chat monitor over the last two days you’ve probably noticed two new icons in the top right.   The “X” icon is used to close the chat monitor, while at the same time setting your status as offline. The “hammer and screwdriver” icon opens up a new set of [...]

Hey everyone! In an ongoing effort to offer you unrivaled customization, the Rapid Response Editor is being moved out of beta. You’ll notice some final changes. These include a font face that matches the style guide of the rest of the interface, the renaming of some fields, and the ability to delete rapid responses you [...]

Hi everyone, We just wanted to let you know that we will be performing some routine server upgrades in order to provide a superior service. This will take place on Saturday, January 22nd at 1:00 AM EST. This will only last for about 15-30 minutes but during that window, the website may be temporarily unavailable. [...]

Hello everyone, it has been some time since we have last posted on the blog, but that is not due to any lack of activity on our end. In fact, we have been very busy in the last few months working on several new features and improving our back-end to ultimately deliver the most reliable [...]

Hello everyone, I just wanted to let you know that we will be performing some maintenance on our servers in order to serve you better. This will take place on Sunday, September 19th at 4:00 AM EDT. This will only last for about 30 minutes but during that window, the website will be unavailable. We [...]