Hello everyone, It’s been a while since the last update, but we’ve been working hard on many improvements to the application.  We’ve just posted a significant update this week that doesn’t change a lot visually, but improves important elements in the underlying architecture that will be important moving  forward. A couple things that I would [...]

Hello everyone, I’m excited to tell you about the latest update that we posted this week, which is an upgrade to the Chat Invitation feature.  This update now allows you to customize the look of the Invitation Pop-up window.  You are able to upload a custom operator image and also select custom background and button [...]

Hi Everyone, Due to a rapid increase in the amount of users signing up for Provide Chat we’re going to be upgrading servers tonight at 12:00 AM EST (midnight). There will be a brief moment where the system is taken offline. When we’re finished, the benefit for you will be a much more agile and [...]

Hi everyone, Some of you have been asking for the ability to customize your text links. We’ve just added new feature that will allow you to customize the online and offline text for your live chat links. If you’re using a text link rather than a button/image you now have full control of the text [...]

Greetings all, we have done another update to Provide Chat today which adds some basic search features to the chat transcript reports.  You are now able to narrow down your transcript listings based upon Chat ID, Operator & Date Range fields. In addition, we have also added the ability to search chat transcripts directly from [...]

Hello everyone, I just wanted to let you know that we have been continuing to work on improving the Chat Invite feature and just within the last week we have rolled out some improvements.  You should now notice that on the Chat Monitor there is an Invite button which you can now use to send [...]